Who we are

Jambacopy is an e-shop selling products and services through the internet. The e-shop operates at www.jambacopy.gr, under the terms and conditions set forth below. The use of the e-shop implies the full acceptance of all of the following terms and conditions. If the user disagrees with any or all of the terms and conditions of use of the e-shop, he must refrain from using it; otherwise, he states that he has unconditionally accepted all the terms and conditions governing its operation.

Terms and modifications

Jambacopy reserves the right to unilaterally modify or renew the terms and conditions of transactions. Any such change shall be communicated through the e-shop’s website. Furthermore, it reserves the right to change the website content (examples include prices, availability, photographs, description, etc.), without prior notice.

Provided information and products

Jambacopy commits to the quality, completeness and accuracy of the information listed on its websites, without prejudice to any technical or typographical errors that cannot be predicted or occur unintentionally or downtime of the website for reasons of force majeure. It also reserves the right to change the website content without prior notice at any time; these changes shall take effect immediately upon their realisation and posting on the internet.

User liability

Users of our e-shop state and accept that they shall not use this and its content in any illegal, immoral, offensive and malicious manner. They also state that the information provided by them during the use of the shop and its contents is true and correct. Finally, they state that they assume all responsibility for any unauthorised use of the e-shop and their account by third parties and for indemnifying any damages caused by said use to our website, jambacopy.gr, or/and to any other associate thereof

Limitation of Liability

Jambacopy is not responsible for any errors in prices, features or photographs and reserves the right to change prices without notice. Furthermore, it shall not be liable to users/customers for damage that may arise from the performance or otherwise of their order. Moreover, it shall not be liable in any way whatsoever for any direct or indirect, incidental or consequential damage (loss of profit, business operation cessation, loss of information and data, loss of clientele etc.), which may arise in relation to the operation or/and use of the e-shop. Users shall be solely responsible for evaluating and selecting the products and services offered by the website and jambacopy.gr shall bear no liability with regard to the correctness of the users’ choice or any incompatibilities between the products, software or services provided by it. Goods are transported on behalf of and under the responsibility of the customer, if required. It is shall not be liable for any defects or poor quality of third-party products sold to its customers, since merchandise is received packed in sealed packages by their suppliers and/or their manufacturers. If your product is defective or faulty, you should contact one of our representatives to arrange for immediate replacement of the faulty product (See Product returns). The jambacopy.gr e-shop does not guarantee the availability of products, as presented in the e-shop, but undertakes to inform users in case the availability of an ordered product is other than that indicated on the website. Moreover, it shall not be liable for any delays that may arise in product delivery by the relevant courier delivery service. Finally, is shall not be liable for any delays in warehouse deliveries due to extreme weather or strikes and in case of force majeure, which may affect the transfer and delivery of your order.

Security of transactions and Personal Data

Our company takes all necessary steps to ensure maximum security for you. All your account information and personal data, as well as your transactions, are completely secure and confidential. Only you can access you account information and you are solely responsible for keeping this information secret and confidential. In case of loss or leakage of this information, you must immediately notify us. Users can change their password when and as often as they wish. We recommend the use of strong passwords and the avoidance of predictable ones.

Availability

If the products you ordered are not available, you will be notified by e-mail or phone of their exact delivery time. If you agree on the new delivery time, you are required to notify us by e-mail that you have been informed and wish to proceed with your order. In case the new terms of your order do not satisfy you, your order will be cancelled. For special deliveries of products that are not in stock in our warehouse, you are required to make an advance payment/prepayment of the amount.

Force majeure

If, for reasons of force majeure (e.g. bad weather, strikes etc.) we are unable to deliver you the products or services within the prescribed time, we will notify you so that you may state whether you wish, under these circumstances, to proceed with your order.

Order Cancellation

Orders may be cancelled in the following cases:

1. Before the order is completed, during the online order process, you can remove quantities of products from your shopping cart by clicking the Delete button and then Update. Alternatively, you can change the quantity of products you have chosen to zero.
2. If you have completed your online order but the product has not been sent to you yet, you can call us and an associate will undertake to cancel your order.
3. After receiving the product, call us or send an email to sales@jambacopy.gr explaining why you wish to cancel the order and one of our associates will undertake to cancel your order.
4. If your order has already been invoiced and you wish to cancel it, please contact us and one of our associates will arrange the cancellation of your order and will inform you of your options.

Please note that special orders that have already been shipped by our suppliers and are in transit to our warehouse cannot be cancelled.

Product Returns

You have the right to return the product you have purchased from our e-shop within 14 calendar days after the date of receipt, in the following cases.

Defective products

If you identify a problem with the product, please contact us immediately and follow our instructions to replace it. When, following inspection, it is established that the product is defective by fault of its manufacturer, we will immediately send you a new product to replace it. If, following inspection, it is not established that the product is defective, the product will be returned to the customer and shipping and return costs shall be borne by the customer.
In case of a defective product, shipping and return costs shall be borne by our company.

Incorrect order by customer

In case of an incorrect order, it is advisable to contact us by phone for the replacement of the product. The product must be in its original factory packaging, which must be intact. Returns of special order products are not accepted. Before placing your order, please confirm its accuracy. Return and replacement shipping costs shall be borne by the customer.

Incorrect order execution by Jambacopy

In case that by fault of our company or one of our suppliers an incorrect or seemingly incompatible product, please contact us immediately to resolve the issue. Do not make any attempt to install or modify the product, as it will not be possible to return it later. Return and replacement shipping costs shall be borne by our company.

Return Terms

Products to be returned must meet the following terms.

Products must be shipped within 14 calendar days from the date of receipt.
Products must be in their original factory packaging and in the exact condition you received them. In case of an incorrect order placed by a customer or incorrect execution, products should also feature intact packaging. If the original factory packaging is missing or otherwise tampered, it will not be possible to refund the product.
Returns should only be made via our partner, ACS Courier. Returns sent via other courier service companies or the Hellenic Post shall not be accepted.
Products will be returned to the customer at the customer’s charge, if the terms of use are not met.

Exception: Regarding to transactions with other European countries, except Greece, free return and re-shipment is not possible. Shipping costs are borne solely by the customer. The return of the product can be done with any transport company chosen by the customer and the re-shipment will be done with the transport company we are cooperating. The terms of return, regarding the time margin and the condition of the package and the product, must be observed in any case.

In any case, please contact us at +30 2610 328 851 or email us at sales@jambacopy.gr.

Prices of sold Products

The prices indicated on each product page include VAT (24%) and do not include shipping costs.

Product photographs

Photographs of products are shown for reference only and, especially for compatible consumables where appearance varies by manufacturer, may differ from the product you will receive.

Intellectual property rights

All our e-shop content, including images, graphics, photographs, texts, services and products provided are the intellectual property of Jambacopy and are protected by the relevant provisions of Greek and European law. Any copying, recording, reproduction, distribution, transfer, processing of the content is expressly prohibited. All product names, logos and trademarks are the property of their respective owners. All company, product and service names used on this website are indented exclusively for identification.

Visitors-customers are solely responsible for the use of the website. We are not liable for any malicious third party intervention.
Visitors undertake not to harm third parties by malicious use of the website and not to violate their personal data.
The visit of the website implies the full acceptance of all the above terms.
Upon completion of your order, whether electronic via our website or placed over the phone, it is implied that you accept the terms of use and the privacy policy.
It is hereby agreed that the Courts of Patras shall be the courts of jurisdiction for any arising dispute.